When every patient who walks through the door is a life you could save, the mission becomes the one thing you cannot trade away.
Nick Stavros runs an organization where every decision has a person on the other end of it. In this episode of The Business & Faith Podcast, John Staub talks with Nick Stavros, CEO of Community Medical Services, which treats about 28,000 patients for opioid use disorder across 14 states. Nick explains how his belief that everybody is made in God’s image shapes the way he gives grace to employees and patients, and why his own employees have told him he focuses on the mission at their expense. He walks through the Friday town hall that opens with a patient telling their story, what Ranger School and Iraq did and did not teach him, why processes have to outlast the people who build them, and how to decide when to centralize. He also shares why he turns down acquisitions that would pay off quickly and cost the company later.
Chapters:
00:00 One Act of Grace
00:31 Meet Nick Stavros
01:20 Everyone Made in God’s Image
02:26 Too Focused on the Mission
04:10 Keeping the Stories in Front of the Team
08:15 What the Army Did and Did Not Teach
13:34 Strategy You Only See Looking Back
16:30 Processes That Outlast the People
20:01 Centralize or Decentralize
23:10 What You Never Trade
28:30 Short-Term Levers and Long-Term Health
31:35 Acquisitions That Serve the Mission
34:13 Advice for Leaders Starting to Scale
36:58 Closing Thoughts
Links:
John Staub: / john-staub
Travis Hall: / travis-m-hall
Nick Stavros: / nicholas-stavros-a5565b23
Community Medical Services: https://communitymedicalservices.org/
Dataliction: https://dataliction.com
The Business & Faith Podcast—learning from leaders whose experience and faith shape how they grow their organizations on purpose. New episodes weekly. Brought to you by Dataliction. Follow us and keep the conversation going. Enjoy this episode? Leave a review and share it with someone who needs to hear it!